On The Road Kayak Rentals, 2024

At On The Road Kayak Rentals, we understand that plans can change. We strive to provide flexibility and convenience to our customers while maintaining a fair policy for all.

Full Refund Eligibility:

• To receive a full refund, cancellations must be made at least 48 hours prior to your scheduled booking time.
• Cancellations made less than 48 hours before the scheduled booking time will not be eligible for a refund.

To cancel your booking, please contact us via phone or email with your booking details. Once your cancellation is confirmed, we will process your refund promptly.

Thank you for choosing On The Road Kayak Rentals. We appreciate your understanding and cooperation.

Effective Date: 04 June 2024

1. Introduction

Welcome to On The Road Kayak Rentals. We are dedicated to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

- Personal Information: This includes your name, email address, phone number, License plate number of pickup vehicle, and payment information when you make a reservation or contact us.

3. How We Use Your Information

We use your information for the following purposes:

- To process and manage your reservations.

- To communicate with you regarding your bookings or inquiries.

- To improve our website and services.

- To send periodic emails regarding your order or other products and services.

- To comply with legal obligations.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

- With service providers who assist us in operating our website and conducting our business, provided those parties agree to keep this information confidential.

- When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

- Encryption: Sensitive information, such as payment details, is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway providers' database, accessible only by those authorized with special access rights.

- Access Controls: Personal information is accessible only to employees who need it to perform a specific job (e.g., customer service).

- Data Minimization: We only collect and retain personal information necessary for the purposes outlined in this Privacy Policy.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Changes to Our Privacy Policy

On The Road Kayak Rentals reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page. You are advised to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

By using our site and services, you consent to our Privacy Policy.

At On The Road Kayak Rentals, we understand that minor wear and tear can occur during your kayaking adventure. However, significant damage to our equipment will incur fees to cover repair or replacement costs. Please review our damage fee policy and the associated damage matrix below.

Damage Fee Policy

1. Cosmetic Damage

• Description: Minor scratches, scuffs, or superficial marks that do not affect the functionality or performance of the equipment.
• Fee: $50 per incident

2. Functional Damage

• Description: Damage that affects the usability or performance of the equipment but can be repaired. This includes minor cracks, dents, or damage to the kayak or roof rack that impacts its function.
• Fee: $150 per incident

3. Catastrophic Damage

• Description: Severe damage that renders the equipment unusable or unsafe, requiring complete replacement. This includes major cracks, structural damage, or total loss of the kayak or roof rack.
• Fee: Full retail price of the equipment plus 50%

Damage Matrix

Reporting Damage

• Before Use: Inspect the equipment upon pickup. Report any existing damage to our staff immediately to avoid being charged for pre-existing issues.
• During Use: If you notice any damage during your rental period, contact On The Road Kayak Rentals as soon as possible for guidance.
• After Use: Upon return, our staff will inspect the equipment. Any new damage will be assessed and fees will be applied accordingly.

Thank you for your cooperation and understanding. We strive to maintain high-quality equipment for all our customers. Should you have any questions regarding this policy, please do not hesitate to contact us.

Contact Information:

• Email: [email protected]

At On The Road Kayak Rentals, we understand that plans can change unexpectedly. To ensure fairness and availability of our equipment for all customers, we have established the following late return policy:

Policy Details:

• If the rented equipment is returned late without notice, an extra charge of $80 will be applied for each day the equipment is late.
• However, if the customer contacts On The Road Kayak Rentals ahead of time to notify us of the delay, this late fee can be waived.

We appreciate your cooperation in helping us manage our rental schedule and ensure a positive experience for all our customers. If you have any questions or need to notify us of a late return, please contact us as soon as possible.

At On The Road Kayak Rentals, we take pride in providing quality equipment for your outdoor adventures. To ensure fair use and availability for all customers, we have implemented a strict "No Return" policy.

Policy Details:

• If any of the rented equipment is not returned by the end of the rental period without notice, the customer will be charged the full retail price plus an additional 50% of the rented equipment

By renting equipment from On The Road Kayak Rentals, you agree to these terms and acknowledge your responsibility for timely returns. Failure to comply with this policy will result in the specified charges being applied to your credit card on file.

We appreciate your understanding and cooperation in helping us maintain our equipment for the enjoyment of all customers. If you have any questions or concerns, please contact us.

At On The Road Kayak Rentals, we understand that plans can change unexpectedly. However, a no-show impacts our ability to serve other customers. Please review our no-show policy below.

In the Event of a No Show:

• If you do not arrive to pick up your rented equipment at the scheduled time and do not contact On The Road Kayak Rentals to cancel or reschedule at least 24 hours in advance, you will be considered a no show.
• No refunds will be issued for no shows.
• The full price of your booking will be charged to your credit card on file. We appreciate your understanding and cooperation. This policy ensures that we can continue to provide high-quality service to all our customers. Should you have any questions or concerns regarding this policy, please do not hesitate to contact us.